General Terms
Important Notice: By registering on or using the db11 platform, you are considered to have fully read, understood, and accepted these terms and conditions.
db11 is an online casino and betting platform built for Bangladeshi players. These terms and conditions define the legal relationship between db11 and the user. Using any service on the platform means you have accepted these terms.
db11 reserves the right to modify these terms at any time. Continuing to use the service after any changes will be considered acceptance of the revised terms. We recommend revisiting this page regularly.
1.1 Definitions
- "Platform" — db11's website, applications, and related services.
- "User" / "You" — any person registered on the platform.
- "Account" — the registered profile created with a username and password.
- "Bonus" — any promotional benefit offered by db11.
- "Wagering" — the amount of bets required before a bonus can be withdrawn.
1.2 Scope of Application
These terms apply to all services on the db11 platform, including sports betting, live casino, slot games, and other gaming services. Third-party game providers may also have their own terms that apply.
Age Restriction: The db11 platform is for users aged 21 and above only. Registration and use of services by minors is strictly prohibited.
Account Registration & Eligibility
The following conditions must be met to open an account and use services on db11:
2.1 Registration Requirements
- The user must be at least 21 years of age.
- Each person may open only one account. Opening multiple accounts is strictly prohibited.
- All information provided at the time of registration must be accurate, complete, and up to date.
- The user must use the account personally — playing on behalf of or for a third party is prohibited.
- db11 may request identity verification (KYC). If the requested documents are not submitted within the specified time, the account may be temporarily suspended.
2.2 Account Security
The user is responsible for keeping their account login details completely confidential. Do not share your password or login information with anyone. If you suspect any unauthorized access to your account, notify the db11 support team immediately.
2.3 Account Closure
db11 reserves the right to suspend or close an account without prior notice in the following cases:
- In the event of a breach of these terms.
- On suspicion of fraudulent activity or system abuse.
- On suspicion of money laundering or other illegal activities.
- If evidence of operating multiple accounts is found.
- At the user's request (self-exclusion).
Deposit & Withdrawal Policy
Please read the following terms carefully for financial transactions on db11. All transactions are conducted in Bangladeshi Taka (BDT).
3.1 Accepted Payment Methods
db11 currently supports the following payment methods:
- bKash
- Nagad
- Rocket
- Upay
- Bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)
3.2 Deposit Limits & Process
- Minimum deposit amount: ৳100 (for each method).
- Users may only deposit from a payment account registered in their own name.
- Deposits via third parties are prohibited. Such transactions will be cancelled.
- The amount will be credited to the account once the deposit is successfully verified.
3.3 Withdrawal Conditions
- Minimum withdrawal amount: ৳1,000.
- Withdrawals are generally processed within 1 hour.
- Identity verification (KYC) must be completed before making a withdrawal.
- Withdrawals must be made using the same method as the deposit; withdrawals via a different method are generally not approved.
- If the wagering requirement for a bonus has not been met, that bonus portion cannot be withdrawn.
- db11 reserves the right to temporarily hold the withdrawal process in cases of suspicious activity.
Security Note: All financial transactions are protected by SSL encryption. db11 will never ask for your password or payment PIN over the phone or in chat under any circumstances.
Bonuses & Promotional Offers
db11 offers various bonuses and promotional offers. Each offer may have its own specific terms, but the following general rules always apply.
4.1 Welcome Bonus
New users will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example:
- ৳1,000 deposit → ৳1,000 bonus → total playing balance of ৳2,000.
- ৳42,000 deposit → ৳20,000 bonus → total playing balance of ৳62,000.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 15 times the bonus amount (on the bonus amount only, not the combined deposit and bonus).
Example: ৳1,000 bonus × 15 = ৳15,000 in bets must be completed before withdrawing winnings from the bonus.
- Wagering counts only toward bets placed on eligible games.
- The bonus balance cannot be withdrawn before the wagering requirement is met.
- The validity period for using the bonus balance will be stated in the relevant offer's terms.
4.3 Bonus Abuse Prohibited
db11 maintains a strict policy against bonus system abuse. The following activities will be considered abuse:
- Claiming bonuses using multiple accounts.
- Using low-risk betting strategies with the intent to meet bonus wagering requirements.
- Claiming bonuses multiple times using accounts of family members or friends.
If such abuse is proven, the bonus and any winnings derived from it may be voided and the account may be suspended.
Betting Rules
The following rules apply to sports betting and casino games on db11.
5.1 Bet Acceptance
- Once a bet is confirmed, it cannot be changed or cancelled, though a cash-out option may be available under specific conditions.
- If incorrect odds are displayed due to a technical error, db11 reserves the right to void that bet.
- If an event is not completed within the scheduled time, the settlement of bets is at db11's discretion.
5.2 Prohibited Betting Strategies
- Arbitrage betting (placing opposing bets on the same event across multiple platforms) is prohibited.
- Using computer programs or bots to place automated bets is prohibited.
- Betting using match-fixing or insider information is strictly prohibited and legally punishable.
5.3 Game Dispute Resolution
In the event of a dispute over a game result, the server logs of the relevant game provider will be considered final evidence. db11's decision on the matter is final.
5.4 Casino Game Rules
db11 Casino features games from well-known providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. The rules for each game can be found within that game's interface. General principles:
- The balance must be sufficient before joining a game.
- If a game is interrupted due to a technical issue, db11 will settle it in accordance with the game provider's rules.
- In live casino games, the dealer's decision is final unless a clear error is proven.
User Responsibilities & Prohibited Activities
Each user must observe the following responsibilities while using the db11 platform.
6.1 General User Responsibilities
- Register with truthful and accurate information and keep it up to date.
- Play within your financial limits and bet responsibly.
- Maintain the security of your account and report any issues immediately.
- Cooperate with identity verification requests.
6.2 Prohibited Activities
The following activities are strictly prohibited on the db11 platform:
- Operating multiple accounts.
- Using the platform for money laundering or other financial crimes.
- Attempting to hack or gain unauthorized access to the platform's software or systems.
- Using any computer program, script, or bot to gain an advantage in games.
- Harassing, threatening, or deceiving other users.
- Falsely identifying yourself as a db11 employee or representative.
6.3 Consequences of Violations
If these terms are violated, db11 may take the following actions:
- Temporary suspension or permanent closure of the account.
- Voiding of pending bonuses and winnings.
- Reporting to law enforcement authorities where applicable.
Privacy & Data Protection
db11 places the highest importance on protecting users' personal information. For more details, please read our Privacy Policy page.
7.1 Data Collection & Use
- Information collected during registration and transactions is used solely for the purposes of service delivery, verification, and security.
- Personal information is not sold to third parties.
- Information may be shared with relevant authorities if there is a legal obligation to do so.
7.2 Cookies & Tracking
db11 uses cookies to improve the user experience on its website. By continuing to use the website, you are consenting to the cookies policy.
7.3 SSL Security
All connections on the platform are protected by SSL encryption. We use industry-standard security technology to ensure your financial and personal information is transmitted safely.
Responsible Gaming
db11 places the highest priority on responsible gaming. We believe gaming is a form of entertainment, not a solution to financial problems.
8.1 Limit Setting Feature
- Users can set daily, weekly, or monthly deposit limits on their account.
- A loss limit can be set — gameplay will automatically stop once the specified amount has been lost.
- Session limits can be set to control continuous playing time.
8.2 Self-Exclusion
Any user can choose to exclude themselves from the platform for a specific period or permanently. A self-exclusion request can be submitted through the support team.
Read our Responsible Gaming page to learn more.
If you experience any gaming-related issues, contact the db11 support team. We are available 24/7 to assist you in both Bengali and English.
Limitation of Liability & Dispute Resolution
9.1 Service Availability
db11 always strives to ensure uninterrupted service, however the service may be temporarily unavailable due to technical maintenance, network issues, or other unforeseen reasons. db11 is not responsible for such disruptions.
9.2 Third-Party Services
db11 relies on third-party game providers and payment services. db11 is not directly responsible for issues with these services, but will try to assist in resolving them.
9.3 Dispute Resolution Process
- For any dispute, the db11 support team must be contacted first.
- The support team will review the matter and provide a resolution.
- If you are not satisfied with the support team's decision, the matter can be escalated to higher management.
- db11's final decision will be made in accordance with applicable law.
9.4 Applicable Law
These terms and conditions are governed by the relevant applicable law. Users are responsible for using the platform in compliance with the laws of their own country.
Contact & Support
If you have any questions or concerns about these terms and conditions, please contact the db11 support team.
- Live Chat: 24 hours a day, 7 days a week — via the live chat button on the platform.
- Email: [email protected]
- Language: Support is available in both Bengali and English.
db11 reserves the right to modify these terms and conditions at any time. For significant changes, notification may be sent to the registered email address. Please check this page regularly for the latest version.