db11's Privacy Policy

Introduction & Scope of Policy

db11 places the highest importance on its users' privacy. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we store it, and what your rights are when you use db11's website (db11.lat).

By registering or logging in to this website, you will be considered to have agreed to the terms of this Policy. You must be at least 21 years of age and are assumed to be using this platform voluntarily.

What Information We Collect

db11 collects only the information necessary to provide a safe, fair, and lawful service. Below is a breakdown of the information collected:

2.1 Information You Provide Directly

What you voluntarily provide when you create an account or use the service:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment information — details required for bKash, Nagad, Rocket, Upay, or bank transfer
• Documents provided for identity verification (national ID card, passport, etc.)
• Messages and information you send via support chat or email

2.2 Automatically Collected Information

Collected technically during use of the site:

• IP address and device information (browser type, operating system)
• Cookie and session data
• Time spent on the site, pages visited, and click patterns
• Login times, transaction history, and betting information

2.3 Information Received from Third Parties

Information may sometimes be received through trusted third parties for the purpose of identity verification or fraud prevention. In such cases, the privacy policy of the relevant party will also apply.

Purpose of Information Use

db11 uses collected information only for the following lawful purposes:

3.1 Service Provision and Operation

• Ensuring account creation and management
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• Activating bonuses, promotions, and VIP benefits
• Providing assistance through the support team

3.2 Security and Compliance

• Age verification (confirming 21+) and identity verification
• Preventing fraud, money laundering, and unauthorised activity
• Maintaining SSL encryption and security protocols
• Ensuring responsible gaming and taking protective measures

3.3 Improvement and Communication

• Improving platform experience and service quality
• Identifying and resolving technical issues
• Sending important account-related notifications
• Informing you about relevant offers with your consent

Information Sharing and Disclosure

db11 shares information with third parties only in specific circumstances and under strict controls:

4.1 Service Provider Partners

The minimum necessary information is shared with selected partners for payment processing, identity verification, and technical infrastructure management. These partners are contractually bound to comply with db11's privacy standards.

4.2 Legal Obligations

Information may be disclosed as required to comply with lawful orders of a court or competent authority, to assist in fraud investigations, or to protect db11's rights.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such circumstances.

4.4 Your Consent

If information needs to be shared for any reason other than those mentioned above, we will obtain your explicit consent.

Data Storage and Security

5.1 Retention Period

Your information is retained for as long as your account is active or as needed to provide the service. It may also be retained for additional periods due to legal obligations or dispute resolution needs. Unnecessary information is securely deleted after account closure.

5.2 Technical Security Measures

db11 has taken the following technical measures to protect data:

• SSL (Secure Socket Layer) encryption — connection is fully encrypted
• Use of strong encryption algorithms for sensitive information
• Regular security audits
• Restricted access to data — only authorised staff can view information
• Automatic protection against failed login attempts

5.3 Cookie Usage

The db11 website uses session cookies and persistent cookies. These are necessary for the proper functioning of the site, remembering your preferences, and analysing usage patterns. Cookies can be controlled by changing browser settings, though some features may not work as a result.

Your Rights and Controls

As a user of db11, you have the following rights:

6.1 Access and Correction of Information

You have the right to view the information stored in your account at any time and to request correction of any incorrect information. Maintaining accurate information is important for both your benefit and ours.

6.2 Request for Data Deletion

In certain circumstances, you may request the deletion of your personal information. However, this request may not be fully fulfilled in cases of legal obligations, active disputes, or incomplete transactions.

6.3 Restricting Data Processing

You may request that your information be used in a limited way for specific purposes. For example, opting out of marketing communications.

6.4 Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via live chat. db11 will respond to your request within a reasonable time.

Protection of Minors

db11's services are for people aged 21 and above only. We do not knowingly collect information from any minor. If a person under the age of 21 creates an account and this comes to our attention, we will immediately close that account and delete the collected information.

A request to parents — if you believe your minor child has created an account on this site, please contact us immediately.

Third-Party Links and Services

Game providers featured on the db11 website (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, etc.) and payment service providers have their own privacy policies. db11 is not responsible for their data management.

We recommend that you read the privacy policy of each relevant third party separately.

Policy Changes and Updates

db11 reserves the right to change this Privacy Policy at any time. For significant changes, we will publish a notice on the site or inform you via your registered email. Continuing to use the site after changes are made will be considered your agreement to the new policy.

A history of policy changes is kept at the bottom of this page to maintain transparency.