Frequently Asked Questions
db11 Q&A Center
Find clear and simple answers to all your questions about bonuses, account, payments, and responsible gambling — all in one place.
Whether you are new to db11 or have been here a while, having questions from time to time is perfectly normal. On this page we have put together detailed answers to the most frequently asked questions on four main topics: welcome bonus and wagering requirements, account management, responsible gambling advice, and the withdrawal process. If you can't find your question here, our 24/7 support team is always by your side.
Frequently Asked Questions
Bonus Terms
A wagering requirement is the condition that determines how much you need to bet before you can withdraw winnings from a bonus. At db11 it applies at 15x on the bonus amount only — the deposit amount is not counted. Example: if you deposit ৳1,000 you get a ৳1,000 bonus. To withdraw that bonus you must complete ৳1,000 × 15 = ৳15,000 in bets.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the set time, the bonus is automatically cancelled. The exact number of days remaining will be shown in your account dashboard after receiving the bonus. So keep your bonus active right after receiving it and play regularly to meet the requirement within the deadline.
Most slot games at db11 contribute fully towards wagering. Live casino games and sports betting may count partially or at a different rate. To find out the contribution rate of a specific game, read the bonus terms and conditions section or ask us in live chat. Choosing the right game means you can meet the requirement faster.
No. The welcome bonus is available only once per account — at the time of the first deposit on a new account. If the same person tries to claim the bonus by opening multiple accounts, all of those accounts may be suspended. According to db11's rules, each player is required to have only one active account.
To get the welcome bonus, first open an account at db11, then make your first deposit of at least ৳100. db11 will automatically add a bonus of up to 100% of your deposit, up to ৳20,000, to your account. For example: depositing ৳1,000 gives a total balance of ৳2,000. No separate code is needed to claim the bonus.
Member Account
A username must generally be between 6 and 20 characters and may only use English letters and numbers. A password should be at least 8 characters long, and is more secure when it contains a mix of uppercase letters, lowercase letters, and numbers. Avoid using simple or easily guessable passwords — keeping your account secure is your responsibility.
Yes, you can log in to db11 from any device. When accessing from a new device for the first time there may be a verification step — this is part of the extra security for your account. A code may be sent to your registered email or phone number. Once you log in with the correct details, your account will be active.
First make sure your username and password are being entered correctly. Turn off Caps Lock if it is on. Clear your browser's cache and cookies and try again. If the problem continues, use the "Forgot password" option. If that still doesn't resolve it, contact db11's live chat support — the team is active 24/7.
Click the "Forgot password?" link on the login page. Enter your registered email address and a reset link will be sent to you. Click that link to set a new password. If you don't have access to your email, contact [email protected] directly or verify your identity through live chat to recover your account.
No. According to db11's rules, one person may have only one account. Creating multiple accounts using the same device, the same IP, or the same identity may result in all accounts being cancelled and balances being confiscated. Play honestly with one account and enjoy a safe and pleasant experience.
Responsible Gambling
A cooling-off is a temporary pause on your account for a set period (such as a few days or weeks). Self-exclusion is a longer-term or permanent break. To activate this feature, go to the settings section of your account or email [email protected] directly. db11 respects your decision and considers this a courageous step.
db11 is strictly for those aged 21 or over only. Age is verified when opening an account. If anyone opens an account by concealing their age, it will be cancelled and no balance will be returned. If someone you know is underage, discourage them from playing.
Some warning signs: spending more than your budget, placing more bets to cover losses, hiding it from your family, or being unable to stop playing. If you notice these signs, take a break. You will find more detailed information and tools to set limits on db11's responsible gambling page. Your own wellbeing is the biggest win.
db11's support team will help you activate self-exclusion or a cooling-off — use live chat or [email protected] for this. Additionally, seek support from family and friends in Bangladesh and consult a mental health professional. Acknowledging the problem is the first step towards solving it.
Withdrawals
Yes, but to withdraw money won from a bonus you must first meet the wagering requirement. At db11, bonus winnings become withdrawable after wagering 15x the bonus amount. Once the requirement is met, you can withdraw a minimum of ৳1,000. Your account shows your bonus balance and main balance separately so you can easily track your progress.
db11 generally completes withdrawals within 1 hour. Occasionally there may be a slight delay due to account verification requirements or payment gateway traffic. If more than 1 hour has passed, let us know in live chat — the support team will check the matter promptly.
No. For security reasons, db11 only accepts withdrawals to a bKash, Nagad, Rocket, or Upay account registered in the player's own name. For bank transfers as well, the account name must match your db11 profile. Sending to a third party's account is prohibited and may result in the withdrawal being cancelled.
Yes. db11's payment system is active seven days a week, twenty-four hours a day. Withdrawal requests can be submitted at night or on public holidays and are generally processed within 1 hour. There are no specific "banking hours" — submit a request at any time that suits you.
The minimum withdrawal limit at db11 is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. If your balance is below ৳1,000, the withdrawal request will not go through. Build up your balance further before withdrawing.
More questions?
Our support team is always ready to help in both Bengali and English.
Live Chat
24/7 instant support
Email
[email protected]